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Trip Advisors

With more than 40 million users a month, Trip Advisor is the largest and most powerful travel guide in the world. But is it a force for good that gives the customer a voice, or an abuse of power that undermines businesses and ruins lives? How long will Britain’s small businesses cope with relentless criticism before they pack it all in? This Cutting Edge film reveals Britain’s most meticulous Trip Advisors and introduces some of the hoteliers and restaurateurs at war with the site.

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